Privacy Policy

What information do we collect?

When you purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, company name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, device type, browser type, OS platform, mobile ID, general Web navigation, in order to provide us with information that helps us learn about your browser data and operating system. With permission by collecting your email address, we may send you emails about promotions, offers, new products and other updates pertinent to your account.

 

General Consent

How do you secure my consent?

When you provide us with personal information to complete a transaction, submit and verify your credit card, place an order, arrange for a delivery or return a purchase, that implies that you consent to our collecting and using it for that specific reason only. If we request your personal information for a secondary reason, like email marketing, we will either request it directly for your expressed consent, or provide you with an opportunity to opt-out.
 

How do I withdraw my consent?

If after opting-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us directly at info@verderivernaturals.com.
 

How do we use your personal information?

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We will also use your information to provide you with information you have requested or responding directly to your inquiries. We may also contact you regarding ways to provide you with additional business services or activities.
 

Email Services

You may unsubscribe at any time from our direct emails by clicking the ‘Unsubscribe’ button/link or by updating your account preferences.
 

Cookies

A ‘cookie’ is a small bit of data that a website can send to your browser, which may then be stored on your hard drive as a “tag” that identifies your computer. Cookies help to navigate from page to page on a website, provide secure connections, gather statistics about the usage and effectiveness of a site, and remembers preferences from a previous visit, when you return. We provide a variety of services on our Website using cookies. We insert cookies on your device in order to provide you with personalized access to critical services, enhance overall functionality, and to present you offers and services tailored to your specific interests. Most web browsers automatically accept cookies, but you can change your browser’s settings to disable all or certain cookies if desired. However, by disabling or deleting cookies, you may not be able to access the full functionality of our Website. Disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using such cookie-based opt-outs or clearing opt-outs that you previously set.
 

Payments

Our store is created through WooCommerce. They provide us with the online e-commerce platform and gateway that allows us to sell our products and services to you. We store your data on a secure server behind a firewall with updated security, and encrypt your connection via SSL. 

 

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Verde River Naturals will also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes Verde River Naturally to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Last Updated – October 2019